Warehouse IT Support Specialist

  • -
  • Full-Time
  • On-Site
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Job Description:

Warehouse IT Support Specialist

Location: Plainfield, IN (On-site)
Employment Type: Contract-to-Hire

About the Role

We are seeking a hands-on Warehouse IT Support Specialist to support IT operations at a high-volume distribution center in Plainfield, Indiana. This role is ideal for someone who enjoys working in a fast-paced warehouse environment, providing technical support for warehouse technologies, automation systems, and end users.

This is an on-site, contract-to-hire opportunity supporting critical warehouse operations.

Responsibilities

  • Provide onsite IT support for warehouse operations and end users.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Support Warehouse Management Systems (WMS) and assist with issue resolution and escalation.
  • Configure, deploy, and maintain RF scanners, handheld devices, mobile terminals, and industrial PCs.
  • Support barcode scanners, Zebra printers, label printers, and other warehouse hardware.
  • Configure and maintain mobile devices using MDM solutions (such as SOTI).
  • Troubleshoot Windows workstations and back-office computer equipment.
  • Support wireless connectivity for warehouse devices, access points, and mobile equipment.
  • Perform hardware installations, upgrades, repairs, and preventive maintenance.
  • Assist with warehouse automation systems, including basic PLC diagnostics and coordination with automation vendors or engineers.
  • Manage incidents and document resolutions using the Help Desk ticketing system.
  • Receive, inventory, deploy, and track IT assets.
  • Participate in warehouse IT projects, system upgrades, and technology rollouts.
  • Ensure compliance with IT security policies and malware prevention standards.
  • Provide support during system outages and critical warehouse incidents.

Preferred Qualifications

  • 5+ years of IT Support experience (warehouse, manufacturing, distribution, or logistics environments preferred).
  • Experience supporting Warehouse Management Systems (WMS).
  • Experience with RF scanners, handheld devices, barcode scanners, and mobile computers.
  • Experience supporting Zebra or similar label printers.
  • Knowledge of Windows operating systems and basic networking.
  • Experience with Active Directory and hardware troubleshooting.
  • Familiarity with SOTI or other Mobile Device Management (MDM) platforms is a plus.
  • Exposure to warehouse automation, PLCs, conveyors, or industrial systems is highly preferred.
  • Strong troubleshooting and customer support skills.
  • Ability to work independently in a fast-paced warehouse environment.

Work Environment

  • 100% On-site in Plainfield, IN.
  • Warehouse environment with varying temperatures.
  • Ability to lift up to 50 lbs.
  • Frequent walking, standing, bending, kneeling, reaching, and climbing.
  • Flexibility to support overtime, off-hours, and occasional second-shift coverage as needed.